“Our Support Team”
There is only one boss, and whether a person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. It is the customer! The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else. Literally, everything we do, every concept perceived, every technology developed and associate employed, is directed with this one objective clearly in mind – pleasing the customer.”Credo from Sam Walton the owner and CEO of Walmart – an international chain of department stores and the most successful company in retailing in the world. Mr. Walton is one of the most successful and wealthiest men in the US.
“Look before you leap.”Customer Service in the 21st CenturyAsk any CEO of a company, president of a bank, manager of an office, minister or staff person and they will tell you how important the customer is to their operations and success. In meeting after meeting, heads of industry, the service sector, utilities, and government try to convince the audience how much they believe in customer service. “It is our mission, it is our number one priority, it is our goal, it is why we are in business, etc…,” often prove to be mere epitaphs. Unfortunately, these same “customer friendly” executives go back to their offices, de-employ office staff, fail to initiate a customer service improvement plan and send memos out saying customer complaints are unjustified and overblown. It is a contemporary mantra of service –oriented economies throughout the world that the customer is the key to success. Yet, how many of these same people are just miming what others